Businesses that offer products through an eCommerce website or online store have an edge on their competition. Consumers are turning to the web first to research, select, and buy products and services. Websites that capture visitors’ attention, provide a painless buying experience, and prove that they are trustworthy are more likely to get the product sale.
COLAB helps clients in Richmond and across Virginia to create online stores using proven technology that provide great customer experiences and are simple to manage.
24/7 Storefront & Sales
Whether you offer products or services, your website can act as your best salesperson, explaining the benefits and taking orders from customers even when you’re asleep. eCommerce websites never have to close and many stores do not require manual interaction to queue for fulfillment.
Streamlined Buying Process
The buying experience online is faster and easier for customers than in-store purchases or ordering by phone. Customers are presented with enough information to research and compare products. It is also a more efficient sale as much of the interaction and follow-up can be automated.
Wealth of Customer Data
Customers that make purchases online provide organizations with a tremendous amount of detail that can be used for follow-ups and other marketing or sales activities. It can also be leveraged to predict needs, boosting marketing relevance through more targeted campaigns.
Our eCommerce Solutions
There are hundreds of moving parts that go into an optimized online shopping experience. We see it as our responsibility to help navigate our clients through these options to create an experience reflective of their businesses.
Safe & Secure
We protect our clients by following established best practices in website security and encryption to ensure that customer data is secure. This includes storing credit card details offsite, encrypting data via HTTPS/SSL, and keeping eCommerce software up to date.
We help our clients through the creation of new storefronts, redesigning/replatforming existing sites, and maintaining sites. Tackling an eCommerce project is intimidating, but our process is designed to ensure that key details are not missed.
Shipping, Payment, Tax, Inventory, & More
When setting up an eCommerce website, the decisions that need to be made can be overwhelming. Our team provides insights on the pros and cons of each decision that needs to be made, simplifying the experience and ensuring that appropriate solutions are found.
Existing System Integrations
If you already have commerce tools and software in place, you don’t have to replace them to have a successful online store. Our engineers can create custom integrations from Quickbooks to ancient ERP systems to CRMs to gateway and merchant accounts.
Optimized for Search
A key to successful eCommerce is that you show up in search engine results. We tailor the sites we build to reflect your business while providing Google and other search engines with ideal page descriptions. Our technical SEO tactics combined with your niche content can put your store at the top of customer results pages.
COLAB has established itself by producing some of the highest quality websites in Virginia. As technology disperses out of Silicon Valley and secondary cities become essential in growing local economies, we believe in a future where Richmond and Virginia local businesses will thrive.